Terms & Policies
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1. Privacy Policy
We respect your privacy and are committed to protecting your personal information.
We may collect the following information:
Full Name
Mobile Number
Email Address
Booking Details
Payment Information (processed securely through third-party payment gateways)
Device and Browser Information
IP Address
Your information is used solely for:
Confirming bookings
Processing payments
Customer support
Service improvements
Security and fraud prevention
Legal compliance where required
Turf Bruh does not store debit card, credit card, UPI PIN, or banking credentials.
Your information will never be sold to third parties.
2. Booking Policy
Bookings are confirmed only after payment of the required advance amount.
The remaining balance must be paid before or at the beginning of the booked slot.
Turf Bruh reserves the right to decline or cancel any booking due to operational requirements, safety concerns, or unforeseen circumstances.
3. Advance Payment Policy
A ₹200 advance payment per slot is mandatory to confirm every booking.
Bookings without the required advance payment shall not be considered confirmed.
4. Refund, Cancellation & Rescheduling Policy
The ₹200 advance paid towards booking is non-refundable if the customer cancels the booking for any reason.
Customers may request to reschedule their booking, subject to:
Slot availability
Prior notice before the booked time
Approval by Turf Bruh Management
Rescheduling is not guaranteed and will depend on available slots.
If Turf Bruh is unable to provide the booked slot due to heavy rain, maintenance, power failure, or other operational reasons, customers may be offered:
A rescheduled booking, or
A refund of the advance amount, at the discretion of the management.
5. Reporting Time & Late Arrival Policy
Players are requested to arrive at least 10 minutes before their scheduled booking.
Every booking is valid only for the reserved time slot.
Late arrival does not extend the booking duration.
For example:
Booked Slot: 6:00 PM – 7:00 PM
If the team arrives at 6:20 PM, the booking will still conclude at 7:00 PM.
Unused time resulting from late arrival cannot be carried forward, refunded, or added to another booking.
This policy ensures fairness for customers with subsequent confirmed bookings.
6. Slot Extension Policy
Additional playing time is not guaranteed.
Slot extensions will be provided only if the next slot is available and after payment of the applicable booking charges.
Turf Bruh is under no obligation to extend any booking beyond its scheduled end time.
7. Group Booking Responsibility
The individual making the booking shall be considered the primary customer.
The primary customer is responsible for ensuring that all members of the group comply with these Terms & Policies.
Any misconduct, property damage, or policy violation by any member of the group may be treated as a violation by the booking holder.
8. Player Code of Conduct
To maintain a safe and enjoyable environment, all players and visitors are expected to behave respectfully.
The following actions are strictly prohibited:
Violence or physical fights
Threatening or abusive language
Harassment of staff or other players
Intentional damage to property
Consumption of illegal substances
Any activity disturbing other customers
Any unlawful activity within the premises
Violation of these rules may result in:
Immediate removal from the premises
Cancellation of the booking without refund
Permanent restriction from future bookings
Recovery of damages
Reporting the matter to the appropriate authorities, where necessary
9. Property Damage
Customers shall be responsible for any intentional or negligent damage caused to:
Artificial Turf
Nets
Floodlights
Sports Equipment
Seating
Parking Facilities
Washrooms
Any other Turf Bruh property
Repair or replacement charges may be recovered from the responsible individual or booking holder.
10. Safety & Liability
Players participate in sports activities entirely at their own risk.
Turf Bruh shall not be liable for:
Sports-related injuries
Accidents occurring during gameplay
Loss or theft of personal belongings
Damage to personal property or vehicles
Medical expenses arising from participation
Customers are advised to safeguard their personal belongings at all times.
11. Footwear & Playing Equipment
Players are requested to use appropriate sports footwear suitable for artificial turf.
Metal spikes, footwear likely to damage the playing surface, or equipment considered unsafe by the management may not be permitted.
Management reserves the right to refuse entry onto the playing surface if inappropriate footwear or equipment is used.
12. Photography & Media
Photographs and videos may occasionally be captured within Turf Bruh for promotional, marketing, and social media purposes.
By entering the premises, customers consent to such photography and videography.
Customers who do not wish to appear in promotional content should inform the management before their session begins.
13. Weather & Force Majeure
Turf Bruh shall not be held responsible for interruptions caused by circumstances beyond its reasonable control, including but not limited to:
Heavy rainfall
Natural disasters
Government restrictions
Power failures
Technical failures
Safety emergencies
Management will determine whether a booking will be rescheduled or otherwise accommodated.
14. Management Rights
Turf Bruh reserves the right to:
Refuse admission
Cancel or modify bookings
Remove any individual violating these policies
Update pricing
Modify operating hours
Amend these Terms & Policies at any time without prior notice
15. Management Decision
In matters relating to bookings, disputes, refunds, misconduct, interpretation of these Terms &Policies, or any operational issues, the decision of Turf Bruh Management shall be final, subject to applicable law.
Contact us
For booking assistance or any questions regarding these Terms & Policies, please contact Turf Bruh using the contact details available on our official website.
Support: turfbruh23@gmail.com
